Privacy Policy
Effective date: April 14, 2026
App and loyalty program offered by: Padel39, LLC (Padel39)
Contact: [email protected]
Privacy Policy URL: Privacy Policy
Account deletion request: [email protected]
This policy explains how we process personal data when you use our app and participate in our loyalty program. It also explains how you can access, correct, or delete your data.
This policy applies to data we process through the app and related support channels. If you buy products or services from us, separate purchase or booking terms may apply.
We process data that you provide, data generated through your use of the app, and data we receive when you interact with us. Depending on how you use the app, this may include:
a. Account data, such as name, email address, phone number, date of birth and login identifiers.
b. Loyalty data, such as points balance, tier status, rewards earned or redeemed, referral status, and campaign participation.
c. Transaction and booking data recorded in the app, such as purchases, bookings, visit history, and refunds.
d. Communications data, such as messages you send to support and records of our responses.
e. Device and app data, such as device identifiers, app version, language, time zone, crash logs, performance data, and push notification tokens.
f. Approximate location derived from your IP address for security, fraud prevention, and regional settings.
If the app offers optional features that you choose to use, we may also process additional data needed for that feature. Any required device permissions are shown by your device and in the app.
We use personal data to:
a. Provide the app and run the loyalty program, including calculating points and delivering rewards.
b. Create, maintain, and secure your account.
c. Provide customer support and respond to requests.
d. Send service messages, such as important updates about your account, points, and rewards.
e. Send marketing messages only where permitted and based on your choices.
f. Prevent misuse and fraud, enforce our terms, and protect users, staff, and systems.
g. Improve reliability and performance, including analytics and debugging.
Where required by law, we rely on one or more of the following legal bases:
a. Contract, to provide the app, loyalty program, and rewards you request.
b. Legitimate interests, such as security, fraud prevention, and service improvement.
c. Consent, for marketing where required and for certain optional features.
d. Legal obligation, where we must keep records or respond to lawful requests.
We share personal data with service providers that help us operate the app, such as hosting, messaging delivery, analytics, crash reporting and customer support tooling. They may process data only on our instructions and must protect it.
We may share data with authorities or other parties if required by law, or when needed to protect rights, safety, and security, or to handle disputes.
We may process data in countries other than where you live. Where required, we use appropriate safeguards, such as contractual protections, to protect data in transit and at rest.
We keep personal data only as long as needed for the purposes described in this policy. Some data may be kept longer if needed for legal, accounting, fraud prevention, or dispute handling reasons. When no longer needed, we delete or anonymize it.
Depending on where you live, you may have rights to access, correct, delete, object to, restrict, or receive a copy of your personal data. To make a request, contact us using the email above.
You can opt out of marketing at any time using unsubscribe links or settings available in the app. Service messages may still be sent.
You can control push notifications in your device settings.
You can initiate account deletion in the app under Settings, Account, Delete account. If you no longer have access to the app, you can request deletion through the Account deletion request URL listed above or by emailing us from the email address linked to your account with subject Delete my account.
To prevent fraud, we may ask for reasonable verification before completing deletion. After deletion, we delete or anonymize personal data associated with your account unless we must keep some data for legal, accounting, or dispute reasons. If we keep data, we restrict it and delete it when retention is no longer required.
We use reasonable technical and organizational measures to protect personal data. No system is perfectly secure. Please keep your device protected and do not share your login details.
The app is not intended for children under 16 unless we explicitly state otherwise. We do not knowingly collect personal data from children under 16.
We may update this policy from time to time. If we do, we will update the effective date and, where appropriate, notify you in the app.
Contact us at the email above. If you are in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.
We provide privacy disclosures to app stores, including data categories and purposes. These disclosures are based on the data practices described in this policy.